We are an independent IT support company, and nothing to do with the UK Border Agency. Please contact UK Border Agency here https://www.gov.uk/government/organisations/uk-visas-and-immigration
You can contact us by phone and email during our office hours
Border Control (Internet) Limited
Phone: 07771 755 928
Monday - Friday 9:00 a.m. - 5:30 p.m.
Closed Saturday and Sunday